If you have any complaint undermining the level of service you expect from MEDGULF, please do not hesitate to call the following toll free numbers.
Our representatives are committed to assist you immediately or within a maximum period of two working days from the time we receive your call.
- (800 124 8844) for issues related to health insurance claims (the center is ready to receive you calls around the clock 7 days).
- (800 441 4442) for other issues (the center is ready to receive your calls during working hours from 8:00 am to 4:00 pm).
In case your matter was not resolved within 48 hours or referred to complaints department, please fill in the complaint form and submit it through one of the following addresses:
P.O. Box 2302, Riyadh 11451 – Saudi Arabia
Fax: +966 (11) 478 1203
The complaints department will contact you immediately to start working jointly on resolving the matter.
Click here to download complaint form
Click here to fill the complaint form electronically
Dear customer, in case you are not satisfied about the company’s response on your complaint, you can submit the complaint to the Customer Protection Department in Saudi Arabian Monetary Agency through the following link:
We hope that you see the below link that included the Principles of Customers Protection in the Insurance Companies that issued by the Saudi Arabian Monetary Agency
The Principles of Customers Protection